Privacy Policy

Cloudsoft is committed to protecting your privacy. This Statement of Privacy applies to the Cloudsoft website and governs data collection and usage. By using the Cloudsoft website, you consent to the data practices described in this statement.

Last Updated: 19th November 2013.

Collection of your Personal Information, and Information about your Visit
Cloudsoft collects both personally identifiable information and anonymous usage information when you visit the Cloudsoft website.

The personally identifiable information may include your e-mail address, name, home and/or work address and/or telephone number. This information is collected when you make an enquiry, and when you register to use our forums, support system, or to comment on a blog post. This information may be used to contact you.

The anonymous usage information, which is not unique to you, may include demographic information (such as your approximate geographical location) and information about your computer hardware and software (your IP address, browser type, domain name, access times and referring website addresses). This information is used by Cloudsoft for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cloudsoft website.

In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Cloudsoft’s public message boards or forums, this information may be collected and used by others. Note: Cloudsoft does not read your private online communications with others.

Cloudsoft encourages you to review the privacy statements of websites you choose to link to from Cloudsoft so that you can understand how those websites collect, use and share your information. Cloudsoft is not responsible for the privacy statements or other content on websites outside of the Cloudsoft and Cloudsoft family of websites or the use of your information by such outside websites.

Use of your Personal Information
Cloudsoft collects and uses your personal information to operate the Cloudsoft website and deliver the services you have requested. Cloudsoft may also use your personally identifiable information to inform you of other products or services available from Cloudsoft and its affiliates. Cloudsoft may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

Cloudsoft does not sell, rent or lease its customer lists to third parties. Cloudsoft may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Cloudsoft may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to Cloudsoft, and they are required to maintain the confidentiality of your information.

Cloudsoft does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Cloudsoft keeps track of the webpages you visit within Cloudsoft, in order to determine what Cloudsoft services are the most popular.

Cloudsoft websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cloudsoft or the site; (b) protect and defend the rights or property of Cloudsoft (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Cloudsoft, or the public.

Cookie Policy
Cloudsoft uses “cookies” to make parts of our website work and to collect data that helps us understand our visitors better. A cookie is a text file that is placed on your hard disk by our web page server. Cookies cannot be used to run programs or deliver viruses to your computer.

We use cookies because we want to make our website user-friendly, and we are interested in anonymous user behavior. Our cookies don’t store sensitive or personally identifiable information such as your name or address.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully use the Cloudsoft website.

Here is a list of the main types of cookies we use, and what we use them for. We have described them using the categories recommended by the International Chamber of Commerce in the ICC UK Cookie Guide.

Strictly Necessary Cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing the secure area of the website, accessing the forum, or commenting on our blog posts. Without these cookies the services you have asked for cannot be provided.

WordPress Cloudsoft uses software called WordPress to run WordPress cookies can be easily identified because they contain ‘wordpress’ or ‘wp’ in the cookie name. These cookies are only used between your computer and the website, contain no personal information, and cannot be used by any other website.

Zendesk Cloudsoft uses third-party software called Zendesk to implement

Full details about Zendesk’s cookies can be found here:

Performance Cookies These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, how they move around the website, and if they get error messages from web pages.

Cloudsoft uses Google Analytics (like many companies) to help us monitor our website traffic. These analytics cookies do not collect information that identifies an individual visitor. All information these cookies collect is aggregated and therefore anonymous and does not affect your privacy.

By using Cloudsoft’s website you agree we may place these types of cookies on your device.

Google Analytics Google collects anonymous usage statistics about visitors to to assist Cloudsoft in better understanding their website visitors. All Google Analytics cookies names start with ‘__ut…’

Google stores the information collected by the cookie on servers in the United States and other countries. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using Cloudsoft’s website you consent to the processing of data about your visit by Google in the manner and for the purposes set out above.

More details about the analytics cookies, and how to reject or delete them:

Targeting or advertising cookies The Cloudsoft website does not carry advertising, and does not use targeting or advertising cookies.

If you provide Cloudsoft with user information, you have the following rights with respect to that information:
• To review the user information that you have supplied to us
• To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
• To request that your user information not be used to contact you
• To request that your user information be removed from any solicitation list that we use
• To request that your user information be deleted from our records and
• To opt out of being solicited by this website or third parties

If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the Cloudsoft website.
To exercise any of these rights, please contact us at

3rd Party Cookies and Social Networks
If you click on a hyperlink from Cloudsoft’s website to any third party websites, share content on a social network, or arrive at Cloudsoft’s website from a social network (e.g. if you ‘share’ content with or arrive from LinkedIn or Twitter) you may be sent cookies from these third party websites. Third party websites will have their own privacy and cookie policies which Cloudsoft cannot control. Please check the third-party websites for more information about their cookies and how to manage them.

Security of your Personal Information
No method of safeguarding information is 100% secure. Cloudsoft uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Cloudsoft secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
Cloudsoft will occasionally update this Statement of Privacy to reflect company and customer feedback. Cloudsoft encourages you to periodically review this Statement to be informed of how Cloudsoft is protecting your information. When such a change is made, we will update the “Last Updated” date above.

Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact us at If you do not receive acknowledgment of your inquiry or we have not addressed your inquiry to your satisfaction, you should then contact us at

Contact Information
Cloudsoft welcomes your comments regarding this Statement of Privacy. If you believe that Cloudsoft has not adhered to this Statement, please contact Cloudsoft at We will use commercially reasonable efforts to promptly determine and remedy the problem.